HiTi Dye Sublimation Photo Printers - 730 Series Manual

A1. Dye-sublimation is a process of creating photographs by a printing technique that diffuses dye onto paper. This dye comes in the form of a ribbon and is converted into a diffused gas when heat is applied.

A special print head warms to various precise temperatures and creates different levels of colour depending on the amount of heat produced. The print head in the Hi-Touch consumer printers is capable of producing 256 levels of each colour (cyan, magenta, yellow) and thus able to create a total of 16.77 million true colours by combining these three primary colours.

Q2. What's the difference between Dye-sublimation and Inkjet printers?

A2. Besides the printing technology , the other differences are as below:

	Dye-sublimation Printer	Inkjet Printer
Consumables	Ribbon and photo paper	Ink and photo paper
Printing colour	256 levels of colour, 16.77 million true colours, continuous tone	Half Tone
Photo Quality	Same as film	Normal
Whaterproof Extent	Great. UV-Resistant	Bad
Over Coating	Yes	No
Dry time after printout	0 seconds	Above 10 mins
Reserved Time	Longer	Shorter
Processing	Fast, 45-100 seconds	5-8 mins, (depending on brand)

Q3. What's the difference between Dye-sublimation and Inkjet printers regarding printing quality?

A3. Dye-sublimation differs greatly from inkjet in many ways, most significantly in quality. Dye-sub is known for its high quality and continuous tone output. Continuous tone means that all gradations of colour are used when creating an image. For example, when creating a grey scale, from black to white, a continuous tone printer will show all shades of grey in between the black and the white by actually printing them. A half-toning device such as an ink-jet printer will use a dithering technique of placing dots close together in order to trick the eye. In other words, ink jet printers use a series of black dots placed close to white dots in order to trick the eye into blending the pixels when viewed. With magnification the difference can be seen where the dye-sub output is clear and sharp but dots can be seen on ink-jet prints.

Q4. Can the 730 series only be used to print photo?

A4. Yes. The Dye-sublimation printer only can be used to print photos. It can't be used to print normal documents.

Q5. 730PL/PS: What's the max printing size of 730 series printer?

A5. The max printing size is 6"x8"(153mm*203mm).

Q6. 730PL/PS: How about the printing speed of 730 series printer?

A6. 6 x 8 inches(15 x 20 cm) = 70 seconds, 5 x 7 inches(13 x 18 cm) = 60seconds, 4 x 6 inches(10 x 15 cm) = 45seconds.

Q7. In order to print high quality photos, what pixel requirement will my Digital Camera need?

A7. 6 x 8 inches(15 x 20 cm) = 400 Mega Pixels, 5 x 7 inches(13 x 18 cm) = 300 Mega Pixels, 4 x 6 inches(10 x 15 cm) = 200 Mega Pixels.

Q8. What I can do with 730 series photo printer?

A8. Besides multi-size printing sizes, with the powerful Photodesiree2.0 software you can print varied personalized photos. The software allows you to create personalized calendars, greeting cards, ID photo, and CD label sticker. You can also produce creative colour toning buttons, options for adjusting saturation, contrast, sharpness, brightness, hues. PhotoDesiree makes it perfect for studio quality result right in your home.

Q9. How do I maintain and clean my printer?

A9. 1. Do not touch the paper when the printer is undergoing the printing procedure.
2. Do NOT re-use ribbons or papers that have already been printed on or use other brands. It may cause a paper jam or printing error and damage the printer. In this case the manufacturers warranty is limited.
3. For better printout quality we suggest you use the Hi-Ti USB Photo Printer indoors or in an air conditioned environment and if you will don't use the printer for some time cover it to avoid from dust.

4. Use the HiTi cleaning kit (can be purchased at most HiTi dealers) to clean the printer after every 100 prints.

Answers - Operating Problems

Q1. What is the best way of turning off the machine?

A1. 1. Turn off the power switch on the printer.
2. Never turn off the power or unplug the cord while printing.
3. Never turn off the power from an external cord while printing.

Q2. How do I select the correct paper type?

A2. Before printing, please check the paper type setting. You must make sure the correct paper type has been selected.
1. Click "Start/Set Up/Printer/HiTi Photo Printer 730 series /Property/Set Up/Photo Paper Type" and select the correct paper type setting.
2. If you are using PhotoDesiree for printing, you may select the paper type from the image frame.
3. If you are using other image processing software for printing, refer to the application instruction for selecting the correct paper type.

Q3. How can I speed up the printing if the printing speed is too slow?

A3. 1. Make sure your system complies with our basic requirements. If you need to print high resolution photo then your system has to comply with our basic requirements or above. Refer to the "Basic Requirements of Microsoft Windows Operating System" for our minimum system configuration.
2. Free more hard disk space or defrag the hard disk.
3. Close some of the application programs.

4. Add more memory.

Q4. Why is the power indicator light not on?

A4. 1. Confirm the printer is connected to the computer and the power is turned on.
2. If you are using an extension cord confirm the extension cord is connected to the socket and the power switch of the extension cord is on.

Q5. What is the interface between the Hi-Ti Digital Photo Printer and PC?

A5. Universal Serial Bus (USB).

Q6. What is the compatible USB port for the Hi-Ti Digital Photo Printer?

A6. USB Port Versions 1.0, 1.1, and 2.0.

Q7. Are there any restriction to using USB device on the Hi-Ti Digital Photo Printer?

A7. 1. The Hi-Ti Digital Photo Printer does not support suspend or sleep mode for the time being. Please do not let your operating system enter the suspend or sleep mode.
2. If you are using the USB hub to connect the printer, we recommend you to connect the device to the first level of the hub.
3. If you are using USB expansion card to connect the printer, install the driver bundled with such USB expansion card.

Q8. Is it necessary to turn off the screen saver when using the Hi-Ti Digital Photo Printer?

A8. It is not necessary to turn off the screen saver when using the Hi-Ti Digital Photo Printer.

Q9. What should I do if the paper cannot be fed?

A9. 1. Turn off the printer.
2. Remove the paper cassette. Carefully remove the paper and make sure the paper is not curled or folded.
3. Make sure your paper is not too old.

4. Tear away the paper edge and make sure you install the paper in the correct direction.

Q10. What happens if the ribbon cartridge cover is opened while printing?

A10. 1. The photo paper will be jammed inside the printer. Turn off the power and close the ribbon door, and then turn on the power after 5 seconds. Now, you can gently pull the photo paper from the rear or the front of the printer.
2. The ribbon cartridge will stick on the photo paper. Please notice that improper pulling may damage the ribbon cartridge.

Q11. How can I clean the thermal printer head?

A11. Soak a cotton swab in alcohol and wipe the surface of the thermal printer head gently.

Answers - Printing Problems

Q1. If I see "Printer is not working" during printing, what should I do?

A1. 1. Make sure the printer is on.
2. Do not print from two printers simultaneously.
3. Close the opened or running software.

Q2. If I see "Ribbon cartridge cover is open" before printing, what should I do ?

A2. Make sure the ribbon cartridge cover is closed properly.

Q3. If I see the error message "Unmatched ribbon cartridge" before printing, what should I do?

A3. 1. Open the ribbon cartridge, and make sure the ribbon cartridge is installed properly.
2. Make sure your ribbon cartridge is Hi-Ti YMCO ribbon cartridge.

Q4. If I see the error message "Out of ribbon", what should I do?

A4. 1. Check whether the ribbon cartridge is all used up . (Place the ribbon cartridge in a position such that the arrow on the cartridge faces towards you, and check the left side of cartridge ).
2. Check whether the paper goes into the Digital Photo Printer. When the paper enters the photo printer, the printer will start rotating the ribbon inside the ribbon cartridge automatically (with a slight noise) to locate the labeled mark on the ribbon. After it is found, the photo printer will start printing. If not, the paper will withdraw. If you hear the sound of rotation, but the printer still shows the error message of "Out of ribbon" when you want to print, then remove the ribbon cartridge, and make a mark on the ribbon cartridge before printing. Then remove the ribbon cartridge to confirm the location of the ribbon cartridge. If the position of the ribbon cartridge does not move, then the cartridge or the motor of the printer may fail¡Qif the position of the ribbon cartridge is moved, then the sensor for ribbon cartridge of the printer may fail. Please contact the distributor where you bought this Digital Photo Printer or Hi-Ti Customer Service Department for repair.
3. If the ribbon cartridge is not exhausted, but the cartridge fails to rotate, please contact the distributor where you bought the consuming material. Furthermore, make sure your ribbon cartridge is Hi-Ti YMCO ribbon cartridge.

Q5. If I see the error message "Memory is insufficient" during printing, what should I do?

A5. 1. Please close other opened or current running application programs.
2. Please make sure your computer configuration meets our minimum requirements
3. Increase memory capacity.

Q6. If I see the error message "Insufficient system resources" during printing, what should I do?

A6. 1. Please close other opened or current running application programs.
2. Please reboot your computer.

Q7. If I see the error message "Printing data under-run" during printing, what should I do?

A7. 1. Make sure the printer and computer are connected properly.
2. Make sure the power of the printer has not been broken down.
3. Make sure you are not printing from two printers.

4. Do not start any other application program during printing.

Q8. If I see the error message "Printer is offline or suspended" when printing, what should I do?

A8. 1. Make sure the printer and computer are connected properly.
2. Make sure your system configuration meets our minimum requirements.
3. Make sure the Hi-Ti Digital Photo Printer is selected in your application program.

The factors of other offline situations may cause by less stable computer system /static of VIA chipset or DIY. If the there is any offline-printing problem, you are recommended to take the following procedures:

1. Connect the USB cable to another USB connection port of the computer.
2. Add a PCI interfaced USB Card, and such PCI USB Card has 2 or 4 sets of independent USB ports generally, and you may try to connect the USB cable to any one set of the connection port.
3. Purchase one set of USB Hub, and such hub has 2 to 4 sets of USB connection ports that can share the wideband generally. You may connect the USB cable to any one of the connection ports.

4. Use HiTi 730PS that does not require to pass through the unstable computer system, and will not have the offline situation anymore.

Q9. If I see the error message "Allocation memory fails" when printing, what should I do?

A9. 1. Using PhotoDesiree for printing can minimize the occurrence of such problem. Please use PhotoDesiree as much as possible for printing.
2. If you open too many application programs, please close them. Or reboot the system.
3. Do not print from 2 different printers (multitasking).

4. Do not log on the network while printing, if the connection quality of your network is poor.

5. Check your USB condition (particularly the Intel 815 or Via 694x chipset motherboard). You must get the Intel/Via INF updated file and install it in Windows 98, otherwise your USB port will not able to identify the USB printer, and lower the transmission speed.

Intel Chipset Software: http://support.intel.com/support/chipsets/

Via Chipset Driver: http://www.via.com.tw/jsp/en/dr/driver.jsp

6. Turn off the printer and PC. Turn on the power again after 5 seconds.

7. If the problem is still there, please contact Hi-Ti or its distributor for assistance.

Q10. If I see the error message "Output data error" when printing, what should I do?

A10. 1. Using PhotoDesiree for printing can minimize the occurrence of such problem. Please use PhotoDesiree as much as possible for printing.
2. If you open too many application programs, please close them. Or reboot the system.
3. Do not print from 2 different printers (multitasking).

4. Do not log on the network while printing, if the connection quality of your network is poor.

Intel Chipset Software: http://support.intel.com/support/chipsets/

Via Chipset Driver: http://www.via.com.tw/jsp/en/dr/driver.jsp

6. Turn off the printer and PC. Turn on the power again after 5 seconds.

7. If the problem is still there, please contact Hi-Ti or its distributor for assistance.

Q11. If I see the error message "Printer responds with wrong data" when printing, what should I do?

A11. 1. Using PhotoDesiree for printing can minimize the occurrence of such problem. Please use PhotoDesiree as much as possible for printing.
2. If you open too many application programs, please close them. Or reboot the system.
3. Do not print from 2 different printers (multitasking).

4. Do not log on the network while printing, if the connection quality of your network is poor.

Intel Chipset Software: http://support.intel.com/support/chipsets/

Via Chipset Driver: http://www.via.com.tw/jsp/en/dr/driver.jsp

6. Turn off the printer and PC. Turn on the power again after 5 seconds.

7. If the problem is still there, please contact Hi-Ti or its distributor for assistance.

Q12. If I see the error message "Read/Write file function error" when printing, what should I do?

A12. 1. Using PhotoDesiree for printing can minimize the occurrence of such problem. Please use PhotoDesiree as much as possible for printing.
2. If you open too many application programs, please close them. Or reboot the system.
3. Do not print from 2 different printers (multitasking).

4. Do not log on the network while printing, if the connection quality of your network is poor.

Intel Chipset Software: http://support.intel.com/support/chipsets/

Via Chipset Driver: http://www.via.com.tw/jsp/en/dr/driver.jsp

6. Turn off the printer and PC. Turn on the power again after 5 seconds.

7. If the problem is still there, please contact Hi-Ti or its distributor for assistance.

Q13. If I see the error message "Read/Write file timeout" when printing, what should I do?

A13. 1. Using PhotoDesiree for printing can minimize the occurrence of such problem. Please use PhotoDesiree as much as possible for printing.
2. If you open too many application programs, please close them. Or reboot the system.
3. Do not print from 2 different printers (multitasking).

4. Do not log on the network while printing, if the connection quality of your network is poor.

Intel Chipset Software: http://support.intel.com/support/chipsets/

Via Chipset Driver: http://www.via.com.tw/jsp/en/dr/driver.jsp

6. Turn off the printer and PC. Turn on the power again after 5 seconds.

7. If the problem is still there, please contact Hi-Ti or its distributor for assistance.

Q14. After pressing "Print", can I cancel the printing job?

A14. 1. When you only choose one photo for printing, you are unable to cancel such printing.
2. When you choose several photos for printing, you may cancel the printing of the next coming photos.

Q15. If the printer is unable to print, what should I do ?

A15. 1. Turn off the computer and unplug the printer. Make sure the printer and computer are connected properly. Reboot the computer and printer, and print again.
2. Make sure you have installed the Hi-Ti 730 series printer driver.

Q16. What should I do if I see the error message "Paper empty" in Windows 98, ME, and 2000 operating system?

A16. 1. Check the paper cassette whether there is paper . Put appropriate quantity of paper in the tray before printing again.
2. If the error message is still there, turn off the printer, remove the paper cassette, and check if the paper is properly placed.
3. Turn on the printer.

4. Put the paper into the paper cassette.

5. Start printing again.

Q17. What should I do if I see the error message "Paper type mismatch" in Windows 98, ME, and 2000 operating system?

A17. 1. Make sure the paper in the tray matches the setting for the software.
2. Make sure the paper is Hi-Ti photo paper.

Q18. What should I do when the paper does not come out completely or has wrinkles on it?

A18. 1. Make sure the paper is Hi-Ti photo paper.
2. Make sure you have placed the paper properly in the paper cassette.
3. Check the location where you put the photo printer whether it has enough space of it back to allow the drop out of the paper without contact any hard object in its way.

4. Make sure your paper is a complete and flat sheet before printing.

Q19. What should I do if I get a paper jam?

A19. 1. Please do not pull out the paper immediately because the paper is jammed in the roller inside the printer and you are unable to remove it then. Turn off the printer first.
2. Turn on the printer again after 5 seconds. The printer will reset, and the paper will be released from the roller. Then pull the paper gently, and you can remove the jammed paper easily.
3. If the above method does not work, contact the Hi-Ti Customer Service Department or the Hi-Ti distributors.

Email: csd@hi-ti.com

Web site: www.hi-ti.com

Q20. How can I avoid bringing several sheets of paper being pulled into the printer at once?

A20. 1. Make sure your paper is Hi-Ti photo paper.
2. Make sure your paper is not a used one.
3. Make sure the printable side of the paper faces upward.

Q21. What size of paper should I use for printing?

A21. Please use Hi-Ti 4"x6", 5"x7", 6"x8" photo paper, 4"x6" of 4x4 sticker or 4/2/4 sticker.

Answers - Photo Output Quality Problems

Q1. Why is the colour on the printed photo different from that seen on the computer?

A1. 1. First, you have to know how colour is created. The monitor shows red,green, and blue. Hi-Ti Photo Printer uses thermal sublimation technology transferring yellow, red, and blue colour onto the thermal printing paper. In fact, it is difficult to distinguish the transmission and reflection of these colours visually. Due to the property of transmission, therefore the monitor colour reflection is transferred to the printed product that shows a broader range of colours.
2. Most monitors have not been calibrated properly to display the colour correctly. Adobe Photoshop has a monitor calibrator "Adobe Gamma" that can do the calibration, and such function is included in the control panel of Windows. Some high-level monitor calibrator uses suction cup to be stuck on the monitor in order to get the colour range. Such hardware and software combined device produces better and more precise colours solution than use software only.
3. Using colour matching system for printing has large effect on the output. We should know that how to use different colour management system. Please refer to related documents and website of manufacturers for colour matching systems.

4. To assure the photo printed from Hi-Ti Digital Photo Printer is close to the one you see on screen, please confirm the following:

1) Calibrate your monitor.

2) Test different colour management systems

3) Try using ICM (Windows98 or 2000).

Q2. How do I improve the printing quality if it is unacceptable?

A2. 1. Make sure you use the actual size to print the photo. If you use low resolution photo and enlarg it to print, the printed photo will be very unclear.

2. Check the paper setting matches with the paper you put in.
3. Check the paper is facing upward.

4. Check your paper is Hi-Ti photo paper. Hi-Ti paper is exclusive for printing high quality photo.

5. Try to print from different computer. It can eliminate the problems of using bad transmission wire, bad USB port, or bad software.

6. If the problem is still there, try to replace ribbon cartridge and paper.

Q3. What resolution should I use to show good quality photos?

A3. Hi-Ti recommends you to use 1200x1600 or above for printing graphic files.

Q4. How do I improve the problem of printing at the incorrect starting point?

A4. 1. Check the version of your Digital Photo Printer driver is correct.
2. Check whether the position of paper is placed properly from the torn edge.
3. Check if the Digital Photo Printer is set to correct "Position Calibration" Set the position calibration from "Start/Set Up/Printer/HiTi Photo 730 series printer/Property/Tool".

4. Make sure your paper is Hi-Ti photo paper.

Q5. How do I improve the photo if the photo is blurred?

A5. 1. Check whether the version of your Digital Photo Printer driver is correct.
2. Make sure the printable side is facing upward.
3. Make sure you use the actual size to print the photo. If you use low resolution photo and enlarge it to print, the printed photo will be very unclear.

4. Make sure your paper is Hi-Ti photo paper.

Q6. How do I improve the photo if it has yellow, red, and blue shadows?

A6. 1. Check the version of your Digital Photo Printer driver is correct.
2. Check the position of paper is placed properly from the torn edge.
3. Make sure your paper is Hi-Ti photo paper.

Q7. How do I improve the photo if the edge of the photo is skewed?

A7. 1. Make sure the setting in the software matches the paper size.
2. Refer to the instruction given by your software for correct setting of paper size.
3. If you are printing stickers, make sure you have erected the paper stop panel in paper cassette.

Q8. How do I improve the situation of incorrect printing position or size?

A8. 1. Make sure the setting in the software matches the paper size.
2. Make sure the installed Hi-Ti Digital Photo Printer driver is the correct version.
3. Uninstall and reinstall the Digital Photo Printer driver.

Q9. How do I improve the situation of having threads or hairy solids on the photo?

A9. 1. Dust may adhere to the thermal printer head, internal ribbon cartridge, paper feed roller,or paper exit roller. Please clean them with cleaning kit.
2. Dust may adhere to the blank ribbon cartridge or paper. Do not open the ribbon cartridge cover or paper cassette unless it is necessary.
3. Avoid using this printer outdoors or in the environment with lots of dust.

Q10. How do I improve the situation of having scratches on the photo?

A10. 1. Dust may attach on the thermal printer head. Please clean it with the cleaning kit.
2. Dust may attach on the paper feeding path. Please clean it with the cleaning kit.

Q11. What do I do if there are fingerprints on the photo?

A11. 1. You probably touch the printing surface before printing.
2. You probably touch the ribbon cartridge before printing.
3. You probably touch the paper roller before printing.

Q12. What do I do if there are vertical or horizontal colour lines on the output photo?

A12. 1. The memory of the printer may be damaged.
2. The driver may not be installed properly.
3. Old driver may not be cleared properly.

Q13. What is the problem if the photo printed by the Hi-Ti Digital Photo Printer is lighter in colour?

A13. You probably put the photo paper up side down. Refer to the "User's Guide" for placing paper.

Answers - Consumables Problems

Q1. Can I use the consumables of other kinds rather than Hi-Ti?

A1. Please do NOT use other brands of consumables. The dimension, thickness, detachable border size and printable side viscosity of other brands are different from Hi-Ti consumables. If you use them, they may cause serious damage to the printer. It is outside warranty coverage, and Hi-Ti will charge for service in these cases.

Q2. What's kind of photo paper does the 730 series printer use?

A2. 6 X 8 inches (15 x 20 cm)

YMCO 30 images photo paper kit

YMCO 30 images 1x1 sticker kit

YMCYMCO 15 images photo paper kit

5 X 7 inches (13 x 18 cm)

YMCO 30 images photo paper kit

YMCO 30 images 1x1 Sticker kit

YMCO 30 images CD Label kit

YMCYMCO 15 images photo paper kit

4 X 6 inches (10 x 15 cm)

YMCO 60 images photo paper kit

YMCO 60 images 4x4 sticker kit

YMCO 60 images 4/2/4 sticker kit

YMCO 60 images 1x1 sticker kit

Q3. Can I re-use the consumables?

A3. No. If you reuse the consumables even only partially printed, it will likely cause a ribbon jam or paper jam, and possibly further damage the printer. This is NOT covered in the warranty, and Hi-Ti will charge for service for these cases. Besides, paper and sticker are sold with ribbon and the numbers are matched to give you a print for each sheet. If you reuse stickers, you will have unused sheets remaining.

Q4. How do I know if the ribbon cartridge is used up?

A4. If the LED indicator blinks 3 times, it means the ribbon cartridge is use up. Please replace the new ribbon cartridge.

Q5. How do I print on different paper sizes?

A5. 730 series printer have three size papers: 6 x 8 inches (15 x 20 cm), 5 x7 inches (13 x 18 cm), and 4 x 6 inches (10 x 15 cm). Each size has different ribbon cartridge. When you are printing, make sure the paper and ribbon cartridge is correct.

Q6. Do I need different size paper different ribbon cartridges?

A6. Yes. The size of paper and ribbon must be matched. If you want to print 6x8 inches paper, then you must use the 6x8 inches ribbon cartridge.

Q7. If I do not use the Hi-Ti Digital Photo Printer for a long time should I leave the ribbon cartridge in the printer?

A7. Hi-Ti recommends that stores the ribbon cartridge into the sealed plastic bag to avoid moisture, heat, or contamination by dust if the printer is not used for long time.

Q8. What is the best way to store consumables that have been opened?
A8. To maintain the quality of your consumables, please put the unused paper to its original package and put ribbon cartridge in a re-sealable plastic bag or any other airtight covering as soon as you finish printing and protect them from heat, humidity, sunlight and dust.

Driver and Software Problems

Q1. Where can I get Hi Ti Digital Photo Printer related software?

A1.The software is bundled in the attached CD.

Q2. How can I get the Hiti Photo printer 730 series driver?

A2. The driver is bundled in the attached CD. Besides, you can download the driver from HiTi web site:http://www.hi-ti.com/

Q3. What operating systems support the 730 series of printers?

A3. To maximize the function of the Hi-Ti printer and its related software, your system and hardware equipment should have the following configurations or above:
1. Operating System:

Windows 98/ME/2000/XP

Mac OS X 10.2 above
2. 128MB RAM or higher
3. Intel Pentium PC / Mac PowerPC G3 above

4. USB port available

5. 150MB HDD space or higher

Q4. What functions does the PhotoDesiree2.0 have?

A4. The software allows you to create personalized calendars, poster, greeting cards, ID photo, and CD label sticker., with creative colour toning buttons: options for adjusting saturation, contrast, sharpness ,brightness, hues. PhotoDesiree makes it perfect for studio quality result right at your home.

Q5. Can I only use the PhotoDesiree to print photos?

A5. NO. You can use other image software to print your photo. But if you are not familiar with image software, we recommend you PhotoDesiree is a great image software to print your photos.

Q6. If I am using Windows ME operating system, I see "Add New Hardware" before the Hi-Ti Digital Photo Printer driver is installed, what should I do?

A6. 1. Cancel the window of "Installing Driver".
2. Insert the driver CD into the CD-ROM drive, and then the CD will run automatically and show the brief introduction of installation. Please install the driver according to the brief introduction.
3. If the CD does not run automatically, please execute the installation program in the folder at the path "My Computer/CD-ROM Drive/ Autorun.exe ".

Q7. If I am using Windows 2000 operating system, I see "Add New Hardware" before the Hi-Ti Digital Photo Printer driver is installed, what should I do?

A7. 1. Cancel the window of "Installing Driver".
2. Make sure you are login in the computer by "Administrator". If not, please reboot, and then log in the computer as the "Administrator".

3. Insert the driver CD into the CD-ROM drive, and then the CD will run automatically and show the brief introduction of installation. Please install the driver according to the brief introduction.
4. If the CD does not run automatically, please execute the installation program in the folder at the path "My Computer/CD-ROM Drive/ Autorun.exe ".

Q8. The computer and printer have been connected, but the USB is not working, what should I do?

A8. 1. Check whether the printer is on.
2. Check whether the USB cable is too long (recommended length: within 1.5 m) .

3. Check whether the USB cable meets the specification.
4. Check whether the USB card is installed properly.

5. Check whether the USB card driver is installed properly.

6. Check your operating system. The Hi-Ti Photo Printer must use in Windows 98 ,ME ,or 2000.

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Hi-Ti Dye Sublimation Photo Printer Complete Model Range
6x4 Models: 630PL, 631PL, 630PS, 631PS, 640PS, 640Gala, 641PS, Transphotable	6x4 / 7x5 / 8x6 Models: 730PL, 730PS, 730Gala