Please note that by accepting these Terms and Conditions you are agreeing to us using your card details to take payment for your order.

Returns Policy

• Returning Items: You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Sometimes  we may have to part ship your order. We do not always inform you that your goods will be part shipped, as typically we will send the remainder of your order shortly after. We will not refund shipping costs if you are unhappy with an order because it has been part shipped.  Please contact our office for our freepost address to arrange collection and to advise you are sending goods back. Any returns sent back as a result of your error in ordering, or that you do not require any more, will be charged postage costs.
• Ink cartridge or Printhead Returns: Any faulty ink cartridges or printheads must be returned within 3 months of purchase. After this period we can not give you a refund for faulty products.
• Time Scale for refunds: You should expect to receive your refund within four weeks of us recieving your package; however, in many cases you will receive a refund more quickly.
  
• Notifying us of returns: If you need to return an item, simply telephone the office during normal working hours to advise us of the details. We will then let you know our 'Freepost' address to send the item to.

Shipping

• IMPORTANT:  Please check all goods when they are delivered and check all packaging before you sign for the courier. Please notify us within 24 hours if there are any problems with or damage to your order. If you do not tell us within this time, then any refund or replacement may be delayed.
• New Customers: For new customers, the first order must be sent to the address the credit or debit card is registered to. Subsequent orders may be shipped to alternative addresses if required.
• Shipping address: We can ship to almost any address in the world, subject to any restrictions that may apply for shipping to international destinations.
• For delivery outside the UK: When you place an order, we will estimate shipping and delivery dates for you based on the products ordered. Shipping quotes are based on weight and size per consignment. We will email you with a shipping quote once we have received the price from the couriers. 
• Product Weights: The weight of any item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up.
• The cutoff time for next-day delivery is 3:00pm. Any orders we recieve after this time (not the time you input the order) will be despatched on the next working day.
• Special Delivery items: Post Office Special Delivery items are up to 5KG ONLY
• Same-day collections: The cutoff time for requesting same-day collections is 11:00am.
• Courier: We use a 3rd party courier.
• Recieving damaged items:  You have up to 24 hours to claim for damaged goods recieved from the courier.  Any time over this we may not exchange or refund for the damaged items. Please note we use a 3rd party courier.

Upgrades/Repair:

• You must pay for any carriage costs if you wish to have your machine upgraded/repaired in our office and returned to you.
• On return of your equipment if we have not rectified the problem, you should arrange with us to get the equipment collected again.  We will pay for the carriage in this instance.
• If there are still problems after we have carried out any work, we will arrange to rectify the problems as soon as possible. We are unable to refund for the work already carried out, however.
• If you want your equipment restored to factory settings we can do this (you pay the carriage) but we can not refund for the work already carried out.
• Damage to equipment during transit - We can not be held responsilble for any damage caused to your equipment during transit.
• If you are awaiting a part/repair from a manufacturer we are not obliged to offer you a loan printer if the equipment was damaged other than by a fault with the equipment itself. Pro Support customers please check if you qualitfy for the loan printer scheme.
• We will not be held responsible/liable if there are delays from Manufacturers in supplying equipment parts.
• Please expect a minimum turn around of 2-3 working days to get your equipment upgraded or repaired (depending on the repair it may take longer).  If your repair is particularly urgent, we may be able to organise this for you. Please note any work carried out quicker than 2-3 working days may not undergo full testing before despatch. This is at the customers risk.

Training Courses:

• Payment must be made in advance to secure the place at the training course.
• Cancellations: If you cancel the course we will give you a full refund. However if the cancellation is within 7 days of the training course date, you will be charged a £50.00 cancellation fee.
• No Shows: If you have paid for the course and you do not turn up, you have 3 months to re-book. If you do not re-book the course then we will not offer you a refund.

Rentals:

• IMPORTANT:  Please check all goods once they have been delivered.  Check all packaging before you sign for the courier.  Please notify us within 24 hours if there are any problems or damage to your order.  If you do not tell us within this time, then we may not give any refund/replacement.
• PRINTER: Please note: the printer supplied for your rental will be in used condition and may have some wear and tear.  All equipment gets tested before it is despatched from System Insight and leaves us in good working condition.
• TRANSPORTATION: The printer must NEVER be shipped WITH MEDIA LEFT IN. Damage to the printer will occur if it is shipped with any paper or ribbon installed in the printer! - Please refer to the label on the front of the printer for full details.
• ANY PRINTER DAMAGED AS A RESULT OF INCORRECT SHIPPING PROCEDURES BEING FOLLOWED WILL INCUR A CHARGE!
• FLIGHT CASE: Please note your printer does not come supplied as standard with a flightcase, but does sometimes get shipped in one. If you do receive it in a flightcase then please take note of the following:  
  The printer flight case has been designed in such a way that the printer can be used IN the case at all times. It will not overheat in the case and the media can be changed while the printer is in the case. Power and USB cables can be left connected to the printer and simply tucked into the storage space at the bottom of the case with the paper collection box, paper spools etc.
• MEDIA: Each media box contains a ribbon and paper roll, these should both be replaced at the same time. Some paper will be left on the roll when the ribbon is exhausted, this is normal. Most printers will print three or four blank sheets whenever paper is loaded.
• IMPORTANT: If the ribbon snaps during printing, tape together with sticky tape and you can continue printing.
• Media can be removed part way through a roll and reused later if stored in the original packaging. Any unused media MUST be returned in the original packaging otherwise you will be charged for a FULL roll.
• Part-Used media must be USED FIRST otherwise you will be charged for a full roll of media.
• The blue spacers must be used when using 7x5 media; they are not required for 6x4, & 8/9x6. They must be returned with the printer.
• DRIVERS: Your printer will be supplied with a driver disk. A 'Read Me' file is on the disk giving directions on how to install.
• PROFILES: If you are renting a CP9550DW then profiles will be provided with the driver disk with a 'Read Me' file on how to load onto your laptop/pc/mac.  IMPORTANT - please do a test run both with and without the profile and choose which one you prefer to use.
• CANCELLATION: If you cancel within 48 hours prior to despatch, you will incur a £50 cancellation fee.

IMPORTANT RENTAL NOTES:

• Remember to follow the transportation instructions in this document and in the printer manual before returning!
• Please test all your equipment before you arrive at your event. Our office hours are 9.00am - 5.30pm Monday to Friday. If you have any problems, we can only deal with them on working days. Any last minute bookings sent out the same day are at the customers risk.
• If the printer comes back damaged and the damage was caused either by the customer or as a result of incorrect shipping procedures then the customer will be charged for the cost of the repair and parts.
• If there are any prints you are not happy with, then please return them with the printer. Please inform us immediately if this happens. if it is out of our normal working hours then please leave a message on the answer machine so we can inform the rental team. We will refund the cost of the faulty prints(Note: This will only apply to faulty prints due to the printer and not as a result of badly-taken images)
• Any mounts supplied with the printer will be on a sale/return basis. Any returns will be refunded at 80% of the purchase price and must be unopened/undamaged and unused. (By agreement only)
• We do not offer any compensation for consequential loss at an event.

Online WebStore Terms:

• Our Online WebStore does not charge your card or send out goods automatically, it only holds your information for manual retrieval. Once the order is received, you will be sent an email confirming this. Once the order is processed, a further email will be sent to you with this update. When the order is passed for despatch, you will receive an email saying that the order has completed. This does not mean it has been despatched, it means it is waiting to be shipped. 
• Orders placed after 3:00pm will not necessarily be dealt with that day although we will endeavour to do so
• Orders placed outside of normal working hours will be dealt with on the next working day.
• Your card will not be charged until the day of dispatch.
• For urgent deliveries please contact our office on 01329 835500 to check stock availability.
• E and OE - Errors and Omissions Excepted.