Please note, by agreeing these Terms and Conditions you are agreeing for us to use your card details to take payment for your order.

Returns Policy

• Returning Items: You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Sometimes  we may have to part ship your order. We do not always inform the customer that your goods will be part shipped, as typically we will send the remainder of your order shortly after. We will not refund shipping costs if you are unhappy with an order because it has been part shipped.  Please contact our office for our freepost address/to arrange collection and to advice you are sending goods back. Any returns sent back as a result of your error or do not want any more, you will be charged postage costs.
• Ink cartridge or Printhead Returns: Any ink cartridge or printhead returns must be sent back within 3 months of recieving your product. After this period we can not give you a refund back for faulty products.
  
• Time Scale for refunds: You should expect to receive your refund within four weeks of us recieving your package, however, in many cases you will receive a refund more quickly.
  
• Notifying us of returns: If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

• IMPORTANT:  Please check all goods once they have been delivered and check all packaging before you sign for the courier.  Please notify us within 24 hours if there are any problems or damage to your order.  If you do not tell us within this time, then we can not give any refund/replacement.
• We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
• For delivery outside the UK: When you place an order, we will estimate shipping and delivery dates for you based on the products order. Shipping quotes are based on weight and size per consignment. We will email you with a shipping quote once we have input your order.
• The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
• Free Shipping only qualifies for UK mainland deliveries ONLY up to 10KG. FREE delivery will only quality from the date we recieve the order, NOT the date you input the order
• Free Shipping is based on a 2-3 day delivery IF we have stock. Please call our office to check if delivery is urgent. There can also be delays if we are awaiting delivery from suppliers. 
• The cut off for next day delivery is 3pm. Any orders we recieve after this time (not the time you input the order) will be sent the next working day.
• Special Delivery items are up to 5KG ONLY
• The Cut off for Same Day Collections in 11AM.
• Courier: We use a 3rd party courier.
• Recieving damaged items:  You have up to 24 hours to claim for damaged goods recieved from the courier.  Anytime over this we will not exchange or refund for the damaged items.  Please note we do use a 3rd party courier.

Upgrades/Repair:

• You must pay for any carriage costs to get your machine upgraded in our office and back to you.
• If you recieve your equipment back and there is a problem, you must arrange with us to get it collected.  We will pay for the carriage back and you must pay for the carriage to us.
• We can NOT REFUND for any work carried out if there are on going problems following the upgrade.  We will arrange to get it fixed  but we can not refund for the work already carried out.
• If you want your equipment restored back to factory settings we can do this (you pay the carriage) but we can not refund for the work already carried out.
  We can not be held responsilble for any damaged caused to your equipment during transit.
• If you are awaiting a part/repair from a manufacturer we are not obliged to offer you a loan printer if the equipment was damaged by yourself- Pro Support customers please check if you qualitfy for the loan printer scheme - (again printer damage caused by yourself will not be covered)
• We will not be held responsible/liable if there are delays from Manufacturers awaiting equipment parts.
• Please expect a turn around of 2-3 working days to get your equipment upgraded or repaired (depending on the repair it may take longer).  If you need this to be done quicker than 2-3 working days, we may be able to organise this for you (providing we can fit you in). Please note any work carried out quicker than 2-3 working days will not undergo full testing before the customer recieves the goods back. This is at the customers risk.

Training Courses:

• Payment will be made upfront to secure the place at the training course.
• Cancellations: If you cancel the course we will give you a full refund, however if it is within 7 days of the training course date you will be charged a £50 cancellation fee.
• No Shows: If you have paid for the course and you do not turn up you have 3 months to rebook. If you do not rebook the course then we will not offer you a refund.

Rentals:

• IMPORTANT:  Please check all goods once they have been delivered.  Check all packaging before you sign for the courier.  Please notify us immediatly/within 24 hours if there are any problems or damage to your order.  If you do not tell us within this time, then we will not give any refund/replacement.
• PRINTER: Please note; the printer supplied for your rental will be in used condition and may have some wear and tear.  All equipment gets tested before it is dispatched from System Insight and leaves us in good working condition.
• TRANSPORTATION: The printer must always be shipped WITHOUT media in the printer. Damage to the printer will occur if it is shipped with any paper or ribbon installed in the printer! - Please refer to the label on the front of the printer for full details.
• ANY PRINTER DAMAGED AS A RESULT OF INCORRECT SHIPPING PROCEDURES BEING FOLLOWED WILL INCUR A CHARGE!
• FLIGHT CASE: Please note your printer does not come supplied as standard with a flightcase, but does sometimes get shipped in one.  If you do receive it in a flightcase then please take note of the following:  
  The printer flight case has been designed in such a way that the printer can be used IN the case at all times. It will not overheat in the case and the media can be changed whilst the printer is in the case. Power and USB cables can be left connected to the printer and simply tucked into the storage space at the bottom of the case with the paper collection box, paper spools etc.
• MEDIA: Each media box contains a ribbon and paper roll, these should both be replaced at the same time. Some paper will be left on the roll when the ribbon is exhausted, this is normal. The printer will print three blank sheets whenever paper is loaded.
• IMPORTANT: If the ribbon snaps during printing, tape together with sticky tape and you can continue printing.
• Media can be removed part way through a roll and reused later if stored in the original packaging. Any unused media MUST be returned in the original packaging otherwise you will be charged for a FULL roll.
• Also you must USE PART USED media first otherwise you will be charged for a full roll of media.
• The blue spacer must be used when using 7x5 media; they are not required for 6x4, & 8/9x6. This must be returned with the printer.
• DRIVERS: Your printer will be supplied with the driver as you requested- a read me file is on the disk giving directions on how to install.
• PROFILES: If you are renting a CP9550DW then profiles will be provided with the driver disk with a read me file on how to load onto your lapop/pc/mac.  IMPORTANT - please do a test run using the profile and without and choose which one you prefer to use.
• CANCELLATION: Any cancellation with 48 hours of the goods going out will incur a £50 charge.

IMPORTANT RENTAL NOTES:

• Remember to follow the transportation instructions on this document and in the printer manual before shipping!
• Please test all your equipment before you arrive at your event. Our office hours are 9-5.30 Monday to Friday. If you have any issues we can only rectify this on working days. Any last minute bookings sent out the same day are at the customers risk.
• If the printer comes back damaged and the damage was caused by either the customer or damaged due to incorrect shipping procedures then we will charge the customer the cost of the repair and parts.
• If there are any prints you are not happy with, then please send back with the printer - BUT you must inform us immediatly- if it is out of hours then please leave a message on the answer machine so we can inform the rental team. (This will only apply to faulty prints due to the printer not faulty or poor images taken)
• Any mounts supplied with the printer will be on a sale/return basis. Any returns will be refunded at 80% and must be unopened/undamaged and unused. (By agreement only)
• We do not offer any compensation for consequential loss at an event.

Terms:

• This store is only holds yo ur information. It does not charge your card or send out goods automatically.  Once we recieve the order we will send you an email to say you order has been completed. This does not mean it has been dispatched. This means we have processed your order and is pending delivery. 
• Your card will not be charged until the day of dispatch.
• Any urgent deliveries please contact our office on 01329 835500 to check stock availability.
• E and O.E - Errors and Omissions Excepted.