Need Help?

If there is something you need help on then check the lists below to see if any of the topics mentioned solve your problem. Alternatively you may wish to use our FAQ to find answers to your questions or if not then you can always contact us and we will do our best to help you. You can also take advantage of our Live Support instant messenger facility using the blue button to the left of this webpage. 

We are always aiming to improve the service we give to our customers and any feedback would be gratefully received.

Some of the most common topics searched for are:

General help topics:

  • Using our website
    Here at System Insight we have the main website (which you are currently on) which contains product information, news articles and product updates. We also have the online store which contains our current products, pricing and special offers. It also contains all of the drivers and software downloads.
  • Considering Purchasing Equipment and have questions before you buy?
    You can find product specific information on particular printers via the Dye Sublimation Printer page of our website. You can also try our online webstore for purchasing or price information
  • Purchased Equipment and need help setting it up?
    So you got your new equipment and you have some questions, just pick up the phone and give us a call and we will be able to help you or you can use the Live Support instant messenger facility using the blue link at the top-left of this webpage. You can also use our enquiry form on the contact us page of our website.
  • Shipping Information for Delivery/Collections - Please see our Shipping Information page for details on receiving a delivery or having goods collected.
  • Chasing Delivery of an Order
    All orders (to addresses in the UK) are sent on a 2-3 days service unless you requested another delivery method. If you have any questions then just contact us and we will do our best to help you.
  • Help with Darkroom Software
    If you are having problems with Darkroom, you get free 14-day installation support from when you purchased it so just call our technical team for assistance. If you have passed this support period, try this link for some tips and hints for operating Darkroom.