www.systeminsight.co.uk - 01329-835500

What is PRO SUPPORT?

System Insight are well known for having extensive knowledge of Event Photography and Instant Print solutions and our Pro Support Package means that you not only get priority access to this help and support but also a wide range of additional benefits.

This annual support package which is available both during and after the warranty period of your equipment will help you to get the best out of your equipment and give you piece of mind.

The benefits chart gives you and idea what is covered and full details are listed below.

We are here to help and support you and your business.

PRO SUPPORT - Features and Benefits	Without Pro Support	PRO SUPPORT
Telephone Support
Telephone Support (4hr Response)
Standard Manufacturer Driver Disk
System Insight Pro-Support Driver and Profile Disk
Click Systems: System Setup, Screen Profiling and additional drivers
Click Systems: Additional Software & Templates, Latest SW Versions
Click Systems: Systems Training either on collection or on-line.
Job Referral Scheme
Loan Equipment Scheme
Discount off Training Courses
Discount off Equipment Rental
Discount off Software Upgrades (Click)
Discount off Support Repair Rates
Discount off Support Installations
Uk Mains Cable (5M)
USB Data Cable (5M)

Telephone Support
Whilst we provide all customers with telephone support, our Pro Customers get a priority and are guaranteed a call back within 4 working hours, although in reality your call is usually dealt with either immediately or within 15-30 minutes.

Latest set of Drivers and Utilities
As a Pro Support customer you will get an additional driver disk containing the very latest drivers and utilities for your printer. No more spending hours downloading the latest drivers from websites and spending hours trying to get your equipment working. Couple with priority telephone support as a Pro Customer you can be assured that you will get your equipment up and running quickly so that you can start using it.

Latest Colour Profiles
Pro Support customers also get free access to our colour profiles for their equipment to ensure your equipment provides you with top quality images all the time. You also get help and advice installing these on your system(s)

Mitsubishi Click System Setup
We use Click Lite and IT5000 Systems ourselves and never use them straight from the box. Our Pro Versions of the Click Lite and IT5000 have the following additional benefits.

Latest (working and TESTED) version installed.
Screen Colour Profile
Additional System Insight software installed.
Optional System features enabled
Multi Print Templates installed
CP3800 drivers installed
Wireless Ready (Router and Wireless Camera adapter needed)
FTP Server installed

This list is constantly been added to and such is not necessarily a full list of all the things we do to your Pro Support version before collection / shipping.

Job Referral Scheme
As we are involved in the event photography market ourseleves we often get offered jobs outside our area which we either cannot attend or prefer to pass to other photographers. Our Pro Support customers get first refusal on these jobs. We always favour people we know and having been on our training course is also a benefit.

Loan Equipment Scheme
If your equipment breaks down and cannot be repaired within 24 hours we will loan you equipment free of charge, all we ask is that you pay the carriage charge to and from us or you may collect from us.

Wide Range of Discounts
As a Pro Support Customer you can enjoy a wide range of discounts off: Training Courses, Equipment Rental, Software Updates (Click Systems), Repair Rates and System Installations.

Uk Mains Cable and USB Data Cables
Most equipment these days doesn't come with everything you need. We provide our Pro Support customers with 5 meter UK Mains Leads and 5 Meter USB cables so that you can use the equipment straight away and don't need any extras to get your equipment working.