What is Pro-Support?

System Insight are well known for having extensive knowledge of Event Photography and Instant Print solutions and our Pro Support Package means that you not only get priority access to this help and support but also a wide range of additional benefits.

This support package which is available both during and after the warranty period of your equipment will help you to get the best out of your equipment and give you piece of mind.

The major benefits of this support are:

  • Loan Equipment Scheme, if your equipment fails and cannot be repaired within 24hrs then we will loan you a printer free of charge (you pay the carriage or you may collect)
  • Fast access to Telephone Support (response within 4 hours - usually within 15 minutes)

  • Discounts of Training Courses, Equipment Rental, Repairs, System Upgrades etc

  • Click Systems: System Setup, Training, Profiling, Additional Templates, Latest Software Versions

  • Additional Profiles (where required)

  • 5 meter Power and USB cables.

Pro Support is not a machine warranty and does not take the place of insurance of your equipment. The Pro Support loan scheme only covers equipment failure and not equipment damage.

NEW! - Pro Support is available on a yearly basis and is now available on a quarterly basis after the first year.

The benefits chart gives you and idea what is covered and full details are listed below.

 

PRO SUPPORT - Features and Benefits

Without Pro Support

PRO SUPPORT
  Telephone Support y.gif y.gif
  Telephone Support (4hr Response) x.gif y.gif
  Standard Manufacturer Driver Disk y.gif y.gif
  System Insight Pro-Support Driver and Profile Disk x.gif y.gif
  Click Systems:
  System Setup, Screen Profiling and additional drivers
x.gif y.gif
  Click Systems:
  Additional Software & Templates, Latest SW Versions
x.gif y.gif
  Click Systems:
  Systems Training either on collection or on-line.
x.gif y.gif
  Job Referral Scheme x.gif y.gif
  Loan Equipment Scheme x.gif y.gif
  Discount off Training Courses x.gif y.gif
  Discount off Equipment Rental x.gif y.gif
  Discount off Software Upgrades (Click) x.gif y.gif
  Discount off Support Repair Rates x.gif y.gif
  Discount off Support Installations x.gif y.gif
  Uk Mains Cable (5M) x.gif y.gif
  USB Data Cable (5M) x.gif y.gif