Technical Support

Need Printer Help? You’re in the Right Place.
Speak to our team of friendly customer service advisors for a free initial phone call. They can even check with our Technical experts to make sure you get the right guidance, still free of charge. For more detailed 1-to-1 support, our Technical team is available at £60 + VAT per hour, whether your printer came from us or elsewhere. We use this equipment every day around the world, so you can trust we know it inside and out.

Customer Service

Any questions about your order.

Technical Support

Need some help with your printer?

Extended Warranty

We offer a third year warranty on Citizen products for just £99.

Did you buy a printer from System Insight, and it’s still warranty? Get free technical support during the warranty period, for your peace of mind!

At System Insight, we are unique in our approach to instant photo printing as we use the equipment ourselves. Our sister company, Image Insight, supplies photographic solutions around the world using this equipment. By supplying and supporting products that we use on a daily basis, this has enabled us to become specialists in the field and offer a level of support like no other.

What type of support do you need?

Choose from one of the following choices below to see the options available.

Setup

  • Installing Printer Drivers

    Installing the correct printer drivers is essential for your printer to function properly with your computer.…

  • Unboxing your new printer

    Unboxing a new printer can be exciting, but it’s important to do it carefully to avoid…

Printing

  • Loading Print Media

    Dye sublimation printers are widely used for high-quality photo printing, ID card production, and commercial printing…

  • Different Print Sizes

    Every printer is different; therefore, it is important to know which print size your printer is…

Troubleshooting

Still need help?

If the help articles still haven’t helped you solve your issue, then you will need to book a technical support call-back.

  • 1. Call the head office on 01329 835500 or email salesdept@systeminsight.com
  • 2. You will speak to a member of our customer service team. Please provide as much detail as possible about the issue you are having, what printer you are using, and which operating system you use. If emailing us, please ensure you describe the problem in detail with accompanying visuals if applicable.
  • 3. Our customer service team can liaise with our Technical experts to provide advice and guidance free of charge. If you require further in-depth, 1-to-1 support directly from a Technical expert, this will be a chargeable service at £60 + VAT per hour.
  • 4. All of your information, along with your contact details, will then be passed onto the technical team who will book in a call-back.
  • 5. Please allow at least 48 working hours before your call-back. Be advised that the lead time on call-backs can be longer during our busy periods.

Technical support is charged at £60 + VAT per hour, which will be invoiced to you once support has been provided.